PLEASED OR SWAP

6. MANAGEMENT OF NON-CONFORMITY
6.1. You are obliged, as soon as the normal course of business permits, to check the products delivered and to report any defects immediately to our customer service department at [email protected] (for example, by sending us photos if your products arrive damaged). If you fail to do so, the products are deemed to have been accepted. Acceptance is in any case deemed to have taken place insofar as the customer has not communicated a complaint by e-mail to customer service within 8 days of delivery.

6.2. Defects which cannot be identified despite due verification in accordance with the preceding paragraph must be communicated by e-mail to [email protected] immediately after discovery, failing which the products ordered will also be deemed to have been accepted in respect of such defects.

6.3. The defective product will be returned with a copy of the invoice and a detailed description of the defect(s). The return address will be communicated to the purchaser by e-mail after receipt of the written complaint. Any transport costs incurred are at the customer’s expense.

6.4. We provide warranty service by eliminating defects, which takes place, at our option, either by performing a secondary service, i.e. the elimination of a defect (rework), or by delivering defect-free goods (replacement supply). Replaced products become the property of the seller.

6.5. If the secondary performance is unsuccessful, the customer is entitled to withdraw from the contract. These provisions do not apply to minor defects. The customer is not entitled to a price reduction. This exclusion of liability also extends to all claims which are in competition with warranty claims, whether these are claims arising from the contract (article 97 ff. CO), from an unlawful act (article 41 ff. CO), from disputing the contract on the grounds of error (article 23 ff. CO), etc.

6.6. The warranty does not cover normal wear and tear, the consequences of improper handling or deterioration by the purchaser or third parties, or defects attributable to external circumstances.

In particular, items worn open or damaged by the purchaser are excluded from the warranty.

Inappropriate storage or incorrect assessment of the degree of ripeness of a beverage (i.e. premature or late consumption) are not considered to be cases in which the warranty applies.

6.7. The customer does not receive any guarantees in the legal sense from the seller. Manufacturing warranties remain unaffected. The seller accepts no liability for descriptions written by third parties, in particular customers, in the context of the online store, nor for customer comments published in our social network presences.

7. RIGHT OF RETURN
7.1. The customer has the right to return delivered goods within 8 calendar days (from the date of delivery or receipt). The return period is deemed to have been observed if the goods are handed over to the post office or another shipping company for dispatch on the last day.

7.2. The goods must be in their original packaging, complete with all accessories and accompanied by the completed delivery/return note and any warranty certificate. Sealed products in their original packaging can only be returned if they have not been opened. Any seals must not have been broken.

7.3. The goods must be returned, together with the completed returns slip enclosed with the delivery and a copy of the invoice you received by e-mail, to the following address:

NORA GROUP SA
Chemin de la Clergère 8 A
1027 Lonay

7.4. CaseOf6 assumes the cost of returning items. Postage and gift-wrapping costs will not be reimbursed. Coupons and special offers are also non-refundable. If the goods are not returned in good condition, we will charge you for the loss of value incurred.

7.5. In the event of proper return of the goods, the total price paid will be refunded to the customer, after examination of the goods, by means of a credit entry. A discount is always applied to the payment method used at the time of purchase. In the case of any rebates for purchases on account, we will refund the amount by transfer to the corresponding bank account.